A formal request was made to Uber’s Legal Department and Privacy Team, seeking access to all records and chat transcripts related to a lost item issue that occurred after a ride on August 1st, 2024. The following letter details the specific information requested, which includes customer service communications, internal notes, and actions taken regarding the case:
This serves as part of a broader effort to address Uber’s mishandling of the issue and to substantiate a complaint against the company.