Following is a formal letter to Indiana Attorney General Todd Rokita, requesting his assistance in expediting a stagnant consumer complaint involving Walgreens and Kroger pharmacies. The case highlights the pharmacies’ refusal to fill valid prescriptions essential for managing a life-threatening condition and their retaliatory actions.
This letter followed a series of previous emails seeking information on the progress of the case, all of which were taken as requests for details of the investigation (which they were not).
The first email requesting a statement of progress was addressed to Barbara Greene. It sought a status update on either of the two complaints. It also confirmed that an amended formal complaint was submitted to the Indiana Board of Pharmacy, making further of the occasion to request a progress report by highlighting a new element in the revised complaint that wasn't present in the original complaint, which involves a retaliatory action by one of the pharmacies reporting the prescribing physician to the California State Medical Board [see DOUBLE FOR MY TROUBLE | Stanford doctor doubles testosterone regimen].
This childish tactic for having been lambasted for risking a man's health created a rift between me and that doctor that abruptly left me without adequate medical care — a rift that has in no-wise been abridged by any of the malcontent physicians of the State of Indiana or their icky cohorts, the state's pharmacists. The email stresses the serious consequences of lack of proper medical care, particularly in light of a worsening cachexia condition.
This follow-up email is to Barbara Greene, seeking detailed information on the status of two complaints against Kroger Pharmacy and Walgreens Specialty Pharmacy. It includes six specific questions about the investigation, such as what steps have been taken, whether the pharmacies have been contacted, the current investigation stage, potential timelines, possible outcomes, and whether additional documents are required. The email emphasizes that these complaints are related to access to critical medications for late-stage HIV/AIDS treatment. The sender also notes that an amended formal complaint has been submitted with new information and asks for confirmation of its receipt.
This email is a response from Whitney N. Cooper, Deputy Attorney General, acknowledging receipt of the follow-up inquiry regarding the complaints. Whitney advises that investigations of consumer complaints are confidential, and the sender cannot be provided with any details until the investigation is concluded. She requests that any new complaints be filed using the usual consumer complaint process, providing a link for reference. The email also mentions that investigations may take months or even years, especially in complex cases, and encourages the sender to seek alternative medical care in the meantime.
Utter hogwash.